GENERAL CONDITIONS

'Transfer Company' refers to VIP SERVICE VUJIN.

'Passenger' refers to a person using Transfer Company's services, for a fee.

'National transfers' refers to transfers (by land) within the territory of Swiss Confederation.

'Vehicle' is a standard vehicle, a vehicle with at least 4 seats, including driver's seat, and/or a bus, which is used exlusively for passenger transfer purposes.

'Transfer confirmation' is a document enabling passenger to exercise their right to Transfer Company's services, under the hereby listed Terms and Conditions.

Article 1

The following General Terms and Conditions establish the terms between the Transfer Company ('Company' in further text) and the Passenger using their services in public land transport, and the conditions under which the Company is executing its services towards the Passenger and their belongings.

CONTRACT OF TRANSFER

Article 2

With the Contract of Transfer ('Contract' in the further text), the Company commits to safely transfer the Passenger and their luggage, according to the previously arranged route and itinerary, and the Passenger commits to pay the Company for the service provided.

Contract may also be negotiated between the Company and a client contracting the Company's services, in which case the client commits to pay for the services provided.

The existence of the Contract can be proved with the Transfer Confirmation.

Article 3

Transfer Confirmation contains the name of the Company, dates, time, route and the price of the Transfer.

Transfer Confirmation may be generated electronically/digitally or printed on paper. 

Article 4

Transfer Confirmation is generally issued for a individual Transfer Reservation, i.e. for a single or a return Transfer, and with it, it commits the Company to execute the service on the specified date, time and route, as listed on the Transfer Confirmation.

Return Transfer enables Passenger to use Transfer services on both first and return trip, for the previously arranged route, and commits the Company to provide the service on the specified date and time, as listed on the Transfer Confirmation. Passenger is obligated to confirm the date and time of the Transfer for the first and return trip by choosing one of the payment options listed below:

- Full amount paid either with a credit/debit card or in cash to the driver, in local currency, on the day of service

The price of return transfer is calculated by adding 80% to the amount of a single transfer, depending on the route, with any potential discount applied at the Company's discretion.

PASSENGER'S OBLIGATIONS

Article 5

The Passenger is obliged to check all details in the Transfer Confirmation after receiving it and notify the Company's customer service of any errors in the Transfer Confirmation immediately.

If the Passenger doesn't notify the Company of any errors in the Transfer Confirmation, all the details will be considered correct.

Article 6

The Company has the right to withhold the Transfer Confirmation or refuse to execute the Transfer if passenger's behavior is causing material damage to the Company, is harassing other Passengers or the Company's employees.

Article 7

The Passenger is obliged to enter and exit the vehicle at the departure and destination points specified in the Transfer Confirmation. The Passenger is required to make sure the Transfer is conducted with the Company designated in the Transfer Confirmation.

The Passenger is required to appear at the collection point at least 10 minutes in advance of the departure time. The Company does not have an obligation to execute the transfer if the Passenger is late for the departure time. The Passenger is required to be available on the contact number he previously provided the Company with.

If, during the course of the Transfer, the passenger requests a short pause for refreshment, he/she is required to return to the vehicle within the previously agreed time frame. Company is not required to have its vehicle at disposal and wait for the Passenger if he/she does not abide by this agreement and decides to arbitrarily extend the time period of the short pause.

Article 8

The Passenger is required to carry the Transfer Confirmation in digital or paper form and to present it upon the request to an official authorised by the Company. The Company can refuse to execute the Transfer or it can abruptly terminate it if the Passenger decides to withhold payment of the transfer service previously specified by the Contract. 

Article 9

The Company has the right to withhold the Transfer Confirmation or it can refuse to execute the Transfer if it determines the passengers' safety cannot be guaranteed. This regulation is especially applicable in situations where the Transfer must be organised for one or several passenegers with disabilities who require specialized transportation.

Article 10

The Company can refuse to execute the Transfer or to abruptly cease providing its service under the following conditions:

 - the Passenger's behaviour is harassing the Company's employees

- the Passenger's behaviour threatens the safety of employees and other passengers

- the Passenger's behaviour disrupts the transfer service

If any of these conditions cause the Transfer service to be terminated the Passengers will be issued their belongings and requested to leave the vehicle. In such circumstances the Company is entitled to retain the amount that was previously charged for the Transfer service.

Article 11

If the Passenger intentionally or due to negliegence damages the vehicle, he/she is obligated to compensate the Company by covering for the additional expenses generated by their irresponsible behavior.

Article 12

During the course of the Transfer the Passenger is required to properly use the seatbelt and to abide by the necessary safety procedures mandated by the official legislature of Switzerland. The Passengers are not allowed to abandon their seats and to move around until the vehicle stops to disembark them.

In the case of a traffic accident, the Passenger will be considered responsible for all possible consequences (injuries, loss of belongings etc.) that transpire as a result of their insufficient abidance of safety procedures.

Article 13

The Passenger is required to conform to the traffic norms and regulations of all countries where the Transfer is being conducted, as well as to all procedures pertaining to necessary documentation the Passenger is requested to carry (passport, visa, and other identification papers) or to Passenger's belongings.

INFORMATION AND COMPLAINTS

Article 14

The Passengers are required to provide the Company with a valid contact number and e-mail address if they wish to receive proper notification regarding possible updates in their reservation. Otherwise the Passenegers will have to keep track of updates by following the Company's webpage.

Article 15

Formal complaints have to be submitted not later than 30 days after the date of the disputed Transfer service was set for. Formal complaints must be submitted exclusively in the written form via official e-mail address.

The Company is obligated, within 30 days from receiving a formal complaint, to issue a response and to report to the Customer (Passenger) on the status of the complaint.

The Company is also required to issue its final declaration on the matter in a period of maximum 90 days after receiving the written complaint. If the Company disregards its obligation by not issuing its final report within the specified time frame, the Customer is entitled to submit a complaint to the relevant state authority.

It is forbidden for the Customer to make any public statements regarding their complaint until the Company issues its final response.

After all the options of solving the dispute within the previously specified time frames have been exhausted the Customer is entitled to take legal action.

Once the legal procedure is initiated the dispute is subjected to the jurisdiction of the court closest to the Company's official address.

COMPANY'S OBLIGATIONS

Article 16

The Company is responsible for determining the price of the Transfer service which is then published accordingly on the official webpage, as well as the official sales points.

The Company reserves the right to grant various commercial concessions to certain passenger categories it determines are eligible to be allowed a discount.

Article 17

The Company will accept reservations and offer its service to any person that conforms to the standards stipulated in the general terms and conditions.

The transfer service will be denied to the following Passenger categories:

- passengers who carry weapons, unless they are authorised officials, in which case the weapon must be locked

- passengers displaying obvious symptoms of infectious diseases or serious mental disturbances, as well as passengers suffering from open and untreated wounds (the allowed exception are people who are being urgently transfered to the nearest hospital)

- children under the age of 14 who are not accompanied by their parents or legal custodians. Exceptionally children under the age of 14 may be allowed to use the transfer service unaccompanied if the Company obtains a legally certified permission from their parents or legal custodians.

- children between the ages of 14 and 18 will be allowed to use the transfer service unaccompanied if the Company secures permission from their parents or legal custodians (permission may be informal) under the conditions they possess adequate identification documents

- passengers whose clothes and belongings have been contaminated to the point that other passenger or the vehicle may likewise become contaminated

- passengers who are intoxicated with various substances (alcohol, drugs)

- passengers lacking appropriate clothing (e.g. wearing swimsuits or only underwear, not wearing shoes)

Article 18

In case of a cancellation of departure or a departure that has been delayed for longer than 120 minutes in the National, International and EU transfers with maximum distance of 250 km, the Passenger has the right to choose between the following choices:

a) Continuing or redirecting the transfer to the destination point, without additional charge

or

b) Returning to the starting point, with a full refund being issued

or

c) Aborting the transfer, with a refund for the remaining part of the trip

For any damages to the Passenger caused by the abortion, delay or cancellation of the transfer, the Company is not liable in cases it was caused by weather or road conditions, or where they weren't direct result of Company's recklessness or malevolence actions.

Article 19

In National, International and EU land Transfers, with calculated distance of at least 250km, the Passenger has the following rights:

- with cancelled or departures which are delayed for over 180 min, Passenger has the right to continue or redirect the transfer to the destination point without additional charge, or request a full refund, and if necessary, return to the starting point listed in the Transfer Confirmation free of charge, if possible.

The Passenger is obliged to notify the driver within 60 minutes of the occurrence of the situation described above.

Refund will be issued within 14 days of refund request, in cash, unless the Passenger accepts a different method of reimbursement. 

Refund covers full amount paid for the Transfer, or parts of the Transfer, whether executed or not, or parts of the Transfer that don't suit the Passenger's plan of travel.

- with cancelled or departures which are delayed for over 90 min, for transfers where expected duration is over 3 hrs, Passenger has the right to a quick meal and refreshments, appropriate to the waiting time, under condition that they are readily available and possible to procure, as well as served in the hotel room, or any other type of accommodation, if the accommodation is necessary for one or more nights. The cost of accommodation can't be higher than €80.00 per night, for 2 nights at most.

The Company is not obliged to provide the accommodation if the cancellation or delay was caused by weather conditions that prevented the driver to safely execute the Transfer.

- in case of a car accident, where the vehicle executing the Transfer was affected by, or the cause of, the accident, the Company commits to providing the Passenger with sensible and appropriate help in regards to practical needs of the passengers after the accident, including the transport, accommodation, food, clothing and first aid. The cost of accommodation can't be higher than €80.00 per person, per night, for 2 nights at most.

TRANSPORT OF LUGGAGE

Article 20

Company's vehicles may transport hand, standard-sized and/or unaccompanied luggage, as well as items generally not deemed such, under the conditions listed in these Terms and Conditions.

Luggage is transported by land with the 8 + 1 vehicles.

Article 21

Hand luggage are considered items that can be carried into the vehicle, as mentioned in the Article 29 of these Terms and Conditions, and placed in the designated place, where the Passenger is in charge of it.

Hand luggage are generally items smaller in size, such as hand bags, etc., that can be placed in the boot of the vehicle or the passengers may keep them on their person or under the seat, in a way where they don't disturb other passengers.

Transport of hand luggage mentioned in this article is not charged extra by the Company and is not responsible for the loss or damage of the same.

Article 22

Standard-sized passenger luggage are considered items such as suitcases, backpacks, large duffel bags etc., with maximum weight of 25kg per item.

Transport of luggage is charged if transported unaccompanied, in accordance with the standard pricelist of the Company. 

Items not considered standard-sized passenger luggage are items that a passenger may carry with them, such as: sacks, crates, baskets, packaging etc, whose dimensions and weight allow them to be placed within the boot of the vehicle, and they are charged in accordance with the pricelist for unaccompanied transport of luggage.

The Company may, at the Passenger's request, accommodate two items of luggage at most (out of which one item can weigh up to 25 kg max. While the other luggage peace must be standard sized hand luggage), or more, if there is enough space and doesn't overload the vehicle. 

It's the driver's duty, after loading and fitting the luggage into the vehicle, to issue the Passenger with an appropriate transport slip, proving the service of unaccompanied transport of luggage, and it is Passenger's duty to keep it throughout the duration of the transport and present it on request.

The pricelist for the transport of passenger and unaccompanied luggage is determined by the Company and listed on the Company's website.

The existence of a contract for the service of unaccompanied transport of luggage can only be proven by the aforementioned slip issued by the driver and the receipt proving the payment for the services rendered. 

Article 23

The Company is liable for the damages caused by the loss or damage of the passenger or unaccompanied luggage or/and items, in the maximum total amount of 350.00 EUR.

The Company is not liable for the damages to the aforementioned luggage if it wasn't properly packaged, and as such, it was exposed to potential damages.

It's the Passenger's duty to declare if the value of the items is higher than the aforementioned maximum cover when handing over the luggage to the driver, and enable the driver to inspect the luggage. 

Valuables, important documents or other costly items, are to be kept in the Passenger's hand luggage.

Article 24

It's Passenger's duty to reimburse the Company for the damages caused by the contents or condition of Passenger's luggage/items.

Dangerous items such as explosives, flammable items, items of unpleasant odor, perishables and/or acidic items that can hurt or foul other passengers, damage the vehicle and other passengers' belongings, as well as breakable items, large amounts of cash, important documents, jewelry, valuables or art, cannot be accepted into the vehicle.

Article 25

From animals, only trained guide/service dogs accompanying a passenger can be boarded into the vehicle. With permission, it's possible to transport other smaller animals (e.g. cats, hamsters, dogs etc.) if the passenger provides/secures appropriate carrier/crate.

Article 26

Depending on the available space in the boot of the vehicle, the Company may take in and transport unaccompanied luggage. 

Unaccompanied luggage are items which are not accompanied by a passenger. After placing the items into the vehicle, for which a transport slip is issued by the driver, and then delivered to the destination listed on the slip. 

With the contract for the transfer of unaccompanied luggage, the Company commits to transport and deliver the items to the agreed destination and hand it over to the recipient or authorised person (with written authorisation presented upon receipt). A route is written on the unaccompanied luggage transport slip, as well as the name, surname and address of both the sender and the recipient. After the unaccompanied luggage is loaded, the driver confirms the transport by issuing a receipt. The recipient of the luggage acknowledge receipt of the consignment on a copy of the voucher which is kept by the staff.

Article 27

The Company is not liable if the wrong information is provided about the unaccompanied items being transported. 

Driver is authorised to refuse to load the luggage in case the passenger or sender refuses to declare the contents.

The following won't be allowed for unaccompanied transport:

- fresh or frozen fish and fish products, shellfish and mollusks

- fresh or frozen meat and meat products

- milk and dairy products

The Company won't accept the above listed items for unaccompanied transport within International and EU transport. 

Article 28

It's the sender's duty to deliver unaccompanied luggage at least 15 minutes before scheduled departure of the vehicle, otherwise, the Company is not obliged to take it in.

It's the recepient's duty to meet the vehicle to receive the unaccompanied luggage.

The Company is not responsible for unaccompanied luggage if the recipient doesn't meet the vehicle.

Article 29

It's Passenger's duty to take all their belongings with them when leaving the vehicle, both hand luggage and the luggage stored in the boot of the vehicle.

All items that are subsequently found in the vehicle will be handed over to the authorised Company employee.

The Comany is not responsible for the items found in the vehicle after the completion of the transfer.

FINAL TERMS

Article 30

In accordance with business privacy policy, the Company commits to treat all the information provided to them by the Passenger for the purpose of realisation of the Contract of Transfer and/or the purpose of issuing a document upon which the service can be carried out as confidential and secret, and never share that information without Passenger's explicit permission, except in cases where required by law or other authorised governing body.

Amendments, additions or removal of Passenger's data is performed upon written request, sent via email address by using the Contact form on the Company's website (Subject: Protection of Personal Data)

Article 31

All disputes between the Passengers, that ensued during the Transfer, are resolved by the driver of the vehicle, while all potential disputes between the Passengers and the driver are resolved by the Company's appointed employee.

Article 32

These General Terms and Conditions are put into effect, and available on the Company's website www.exclusive-and-cheap-transfers.ch, as of October 10th 2016.